Generative AI vs. Agentic AI: The Shift Towards Autonomous Intelligence and Why It's Inevitable
Generative AI (GenAI) powers content creation, with 56% of SMBs using it for tasks like drafting emails or designing visuals. However, Agentic AI, adopted by only 9%, is gaining traction for autonomous operations, like automating customer service or supply chains. While GenAI reacts to prompts, Agentic AI proactively executes multi-step tasks, integrating with systems like CRMs. With a projected 45% CAGR and 96% of firms planning expansions by 2025, Agentic AI's ability to adapt and automate complex workflows signals a shift towards smarter, bolder business solutions.